๐ฃ Say this
"That's a really loud voice. I can hear you want something. Can you show me with your quiet voice or your hands?"
โฑ What to do
1
Don't match their volume. Stay noticeably quieter than them
2
Acknowledge that they want something without giving in to the scream
3
Ask for a quieter version of the same request
4
When they use a quieter voice, respond immediately and warmly
5
Check if they're overtired or overwhelmed. Screaming is often a signal
โ ๏ธ Avoid
โScreaming back or matching their intensity
โGiving them what they want while they're screaming
โShushing aggressively. It often escalates
โIgnoring completely if they're genuinely distressed
๐ If they resist
"I'm going to wait until your voice is quieter. I'm right here."
โPause, stay calm, and wait. Respond the moment the volume drops
๐ก Pro tip
Your quiet voice is louder than theirs
Instead of
"Stop screaming! USE YOUR WORDS!"
Try
"Ooh, that's a big voice. Can I hear your small voice? What do you need?"